Thank you for using MindSpark Learn. This Refund Policy is prepared in accordance with the Consumer Protection Act 1999 (Malaysia) and applies to all purchases made through our website.

1. Nature of Products

MindSpark Learn provides digital educational content, including online courses, learning materials, and subscription-based services. Due to the digital nature of our products, all purchases are generally non-refundable once access has been granted.

2. Eligibility for Refund

Refunds may be considered only under the following circumstances:

Duplicate or incorrect charges due to a payment error

Technical issues originating from MindSpark Learn that prevent access to purchased content and cannot be resolved

Content that is significantly different from its description on the website

All refund requests must be submitted within 7 days from the date of purchase.

3. Non-Refundable Cases

Refunds will not be provided in the following situations:

Change of mind after purchase

Failure to use, complete, or understand the course

User’s device, internet, or third-party software issues

Violation of our Terms & Conditions

Subscription fees after the billing cycle has started

4. Subscription Services

Subscription fees are non-refundable once the billing cycle has commenced

Users may cancel anytime to prevent future charges

No partial or prorated refunds are provided

5. How to Request a Refund

To request a refund (where eligible), please email us at:

📧 happymunch28@outlook.com

Please include:

Full name

Registered email address

Order ID or payment receipt

Reason for refund request

Requests will be reviewed within 3–5 business days.

6. Refund Processing

Approved refunds will be processed to the original payment method within 7–14 business days, depending on your bank or payment provider.

7. Legal Rights

This policy does not affect your rights under the Consumer Protection Act 1999 (Malaysia). Any mandatory consumer rights will be honored.

8. Policy Updates

MindSpark Learn reserves the right to update this Refund Policy at any time. Changes will be posted on this page with a revised effective date.

9. Contact Information

📧 happymunch28@outlook.com

🌐 https://mindsparklearn.com